Please note that the scope of this Policy is limited to information and data collected or received by PlayX Game Studios through your use of the Services. PlayX Game Studios is not responsible for the actions of individuals with no relationship to PlayX Game Studios or third-party companies, the content of their sites, the use of information or data you provide to them, or any products or services they may offer. Any link to those sites does not constitute our sponsorship of, or affiliation with, those individuals or companies.
If you do not want PlayX Game Studios to collect, store, use, or share your information in the ways described in this Policy, you should not use our Services.
Why does PlayX Game Studios collect data from its apps and games?
When you install and use PlayX Game Studios mobile applications, we can collect and process some of your data for different legitimate purposes.
You will find below explanations regarding the reasons why PlayX Game Studios may collect data and the legal bases PlayX Game Studios relies on in each case.
PlayX Game Studios collects data:
- To provide you with the services you asked for
- (e.g., knowing that you completed the first level to allow access to the second one)
- Legal basis – such data processing is strictly necessary for the service(s) asked
- To run analytics and understand how users interact with our product and services to continuously improve it
- (e.g. identifying that a feature is annoying for users or that a level is too difficult for most gamers)
- Legal basis – Express consent. PlayX Game Studios only processes or shares personal data collected through PlayX Game Studios apps for analytics purposes once you express your consent through the pop-up notice included in our apps.
- To serve to advertise tailored to the preference and interests of our users
- and allow PlayX Game Studios to continue to provide free services and products
- Legal basis – Express consent. PlayX Game Studios only processes or shares personal data collected through PlayX Game Studios apps for personalized advertising purposes once you express your consent through the pop-up notice included in one of our apps.
For all data processing activities that rely on users’ consent, you can withdraw your consent at any time from the “settings” page in our various applications.
Please only note that in the case where you withdraw your consent or where you refuse to consent in the first place, you will still be served with advertising but that may be less relevant to you as it will not be tailored to your interests.
WHAT DATA DOES PlayX Game Studios COLLECT FROM ITS APPS AND GAMES?
For all the purposes listed above the data that PlayX Game Studios
collect is limited to:
- The apps you are using
- Your IP address
- Your Mobile Advertising ID (Apple IDFA or Google AAID – which are technical identifiers developed by mobile operating systems for advertising purposes which remain under your control and can be reset or erased at any time in through your device settings)
- Technical information about the device you use and your connection (user agent, type of connection, timestamp)
- Data about your activities on our applications and notably the way in which you interact with our applications (for instance, how and when you use our applications) and with the advertising served in our applications (for instance, number of ads served, potential clicks)
TO WHO MAY YOUR DATA BE SHARED & WHY?
PlayX Game Studios does not share your data with third parties without your prior consent.
When you consent to the collection of data for advertising and analytics purposes, we may share the data listed above with the following categories of recipients:
- Ad Partners: that allow us to monetize the ad inventory of our apps and provide users with free products and services.
- Those partners usually collect data via their tools (Software Development Kits or “SDK”). You will find a list of our partners implementing advertising SDKs through our applications and the privacy policies of their services that describe their practices and allow you to exercise your rights directly toward them hereafter:
- Adcolony –https://www.adcolony.com/privacy-policy/
- Applovin –https://www.applovin.com/privacy/
- Criteo –https://www.criteo.com/privacy/
- Facebook –https://www.facebook.com/about/privacy
- Fyber –https://www.fyber.com/privacy-policy/
- Google –https://policies.google.com/privacy
- Inmobi –https://www.inmobi.com/privacy-policy/
- Ironsource –https://developers.ironsrc.com/ironsource-mobile/air/ironsource-mobile-privacy-policy/
- Mintegral –https://www.mintegral.com/en/privacy/
- Mopub –https://www.mopub.com/legal/privacy/
- Oath –https://policies.oath.com/in/en/oath/privacy/
- Ogury –https://ogury.com/privacy-policy/
- Tapjoy –https://www.tapjoy.com/legal/tapjoy-users/#privacy-policy
- Vungle –https://vungle.com/privacy/
Analytic companies: that provide us with tools and technologies that allow us to better understand how users interact with our services and will help us improve it. Those partners also usually collect data via their own SDKs. You will find a list of our partners implementing analytical SDKs through our applications hereafter:
- Authorities: only to the extent we are obliged to by applicable laws and regulations.
- GameAnalytics –https://policies.google.com/privacy
- Google –https://policies.google.com/privacy
We may also offer you the option to complete a user profile that is visible to other PlayX Game Studios
users (“Account”). If you create an Account, you may provide us your name, username, e-mail address, password, and other information that helps us confirm that it is you accessing your Account. We may do this through in-game dialog boxes, which you may choose to skip. If you sign in to the Services with Facebook Connect we will collect information that is visible via your Facebook accounts such as (1) your first and last name, (2) Facebook ID, (3) Profile Picture/URL, and (4) list of Facebook friends. Your Account may be used to publicly identify you as part of social features of the Services, which may include user-to-user interaction, chat or messaging functionality, public leaderboards, head-to-head competition, and other similar features. The PlayX Game Studios username will be public and will be shown to other users, but will only permit access to information that is considered public or that you have designated as public in your user profile settings.
We may also offer you the ability to import your contacts or manually enter e-mail addresses so that you can locate your contacts on PlayX Game Studios and invite your contacts to join you in the Services. We will store those contacts for purposes of helping you and your contacts make connections through our Services.
When you order any good or service through the Services, including any virtual currency or virtual good, our payment processing service provider will collect your name, phone number, e-mail address, mailing address, billing address, and complete credit card information that enables them to receive your payment. Our payment processing service provider may also retain this information to enable you to purchase additional items through our Services without having to re-enter it each time. Please note that purchases from third parties may also be subject to additional policies
INFORMATION COLLECTED BY CUSTOMER SUPPORT
When you ask for assistance from our Customer Support team, we will collect and store the contact information you provide (generally your name and e-mail address), information about your game-play or activity on the Services, and your user name or ID number. We will also store the correspondence and any information contained within.
TECHNICAL AND USAGE INFORMATION
When you access our Services, we may collect (i) certain technical information about your mobile device or computer system, including IP Address, mobile device ID (IDFA, Google Advertising ID or other identifiers), and the version of your operating system; and (ii) usage statistics about your interactions with the Services. In certain Services, we will create and assign to your device an identifier that is similar to an account number. We may collect the name you have associated with your device, device type, telephone number, country, and any other information you choose to provide, such as username, character name, or e-mail address. We may also access your contacts to enable you to invite friends to join you in the Services. This information is typically collected through the use of third-party mobile device software development kits. We may occasionally send you push notifications through our Services to send you game updates, high scores, and other service-related notifications that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings.
- How We Use Your Information
PlayX Game Studios’ primary goals in using your information are to create your account, provide Services to you, troubleshoot, improve and optimize our Services, contact you, conduct research, and create reports for internal use. We use information collected through our Service for purposes described in this Policy or disclosed to you in connection with our Service. For example, we may use your information to:
- Create accounts and allow users to use our Services;
- Identify and suggest connections with other PlayX Game Studios users;
- Operate and improve our Services;
- Understand you and your preferences to enhance your experience and enjoyment using our Services;
- Respond to your comments and questions and provide customer service;
- Provide and deliver products and services you request;
- Deliver advertising and marketing and promotional information to you;
- Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
- Communicate with you about promotions, contests, rewards, upcoming events, and other news about products and services offered by PlayX Game Studios and our selected partners;
- Conduct and administer contests promoted by PlayX Game Studios;
- Enable you to communicate with other users; and
- Link or combine it with other information we get from third parties, to help understand your preferences and provide you with better services.
USE OF YOUR INFORMATION BY OTHERS
We may provide your information to third-party companies to perform certain services, including but not limited to hosting services, payment processing, analytics, customer service and to assist us in our marketing efforts. Where we share your information with third-party service providers and business partners, we ensure that we have appropriate agreements in place to protect your information as required by applicable data protection laws.
To the extent we display advertising in our Services, we may allow advertising networks of our affiliates and partner networks to collect information about your mobile device to enable them to serve targeted ads to you. Such mobile device data includes the following:
- Device make, model, and operating system;
- Device properties related to screening size & orientation, audio volume, and battery;
- Operating system;
- Name and properties of mobile application through which a consumer interacts with the Services;
- Country, time zone and locale settings (country and preferred language);
- Network connection type and speed;
- IP Address;
- Internet browser user-agent used to access the Services;
- Advertising ID (IDFA on iOS devices and GAID on Android devices).
You may visit www.aboutads.info/choices or www.youronlinechoices.eu (for individuals in the EU) to learn more about interest-based advertising and how to opt-out of this form of advertising on your web browser by companies participating in the Digital Advertising Alliance (“DAA”) self-regulatory program. If you wish to opt-out of interest based advertising in mobile apps on your device by companies that participate in the DAA’s AppChoices app, you may download that app onto your device and exercise your choice. AppChoices is available at the links below:
You may also limit data collection by third parties by using your mobile device settings. Please note that electing to opt-out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests. Additionally, please not that if you use a different browser or erase cookies from your browser, or use a different mobile device, you may need to renew your opt-out choices.
- How We May Disclose Your Information to Third Parties
PlayX Game Studios does not share your personal information except as approved by you or as described herein.
We may share information we collect or derive with third parties for the following purposes:
- With service providers that perform services on our behalf, including the ones referenced above under “Third Party Services”;
- With our affiliates;
- For analytics and research purposes;
- When we have a good faith belief that we have to disclose the information in response to lawful requests by public authorities, including law enforcement or legal process purposes;
- To satisfy any applicable laws or regulations;
- When we believe in our sole discretion that our Services are being used in committing a crime, including to report such criminal activity or to share information with other companies and organizations for the purposes of fraud protection, credit risk reduction, and other security precautions;
- To protect our or a third party’s legal rights, investigate fraud, or to defend against a legal claim;
- As part of a business transfer such as a merger, acquisition, or at bankruptcy;
- We may share aggregate or anonymous information about you with advertisers, publishers, business partners, sponsors, and other third parties; and
- Specific Provisions for EU Individuals
Accessing and Correcting Your Personal Information. At any time, you may contact PlayX Game Studios at the address provided in the “Contact PlayX Game Studios ” section herein and request to access the personal data that PlayX Game Studios holds about you. PlayX Game Studios may need to ask you to provide certain information to make sure you are who you claim to be. If you find the information on your account is not accurate, complete or updated, then please provide PlayX Game Studios with the necessary information to correct it.
Withdrawing Your Consent.
Contact us if you would like to withdraw your consent to the processing of your data. Exercising this right will not affect the lawfulness of processing based on consent before the withdrawal.
Erasing or Restricting Access to Your Information.
You may request to delete or restrict access to your personal data. We may postpone or deny your request if your personal data is in current use for providing Services or for other legitimate purposes, in which case we will let you know if we are unable to do so and why.
Transferring your Personal Data (Otherwise known as Your Right to Data Portability).
You have the right to receive the personal data that you have provided us in a structured, commonly used and machine-readable format and the right to transmit that data to another party of your choice, where technically feasible. However, this right shall not apply where it would adversely affect the rights and freedoms of others.
Right to Make Complaint:
if you consider that our processing of your data infringes data protection laws, you have a legal right to complain about a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement.
PlayX Game Studios takes reasonable measures to protect your information from unauthorized access or against loss, misuse, or alteration by third parties. Although we make good faith efforts to store the information collected on the Services in a secure operating environment that is not available to the public, we cannot guarantee the absolute security of that information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining access to this information. We do not warrant or represent that your information will be protected against, loss, misuse, or alteration by third parties. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
- Data Retention.
PlayX Game Studios retains your data for as long as needed to provide you Services, unless we are required by law to delete or if PlayX Game Studios accepts your request to delete the information. We will also retain and use your data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
- Our Policy Regarding Children.
We do not knowingly collect or solicit personal data from anyone under the age of 16 or knowingly allow such persons to use our Services. If you are under 16, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 16 may provide any personal data. If we learn that we have collected personal data from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 16, please contact us.
- Transfer of Personal Data Outside Your Country.
We may transfer information that we collect about you to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. Please note that these countries and jurisdictions may not have the same data protection laws as your own jurisdiction, and we take steps to ensure adequate safeguards are in place to enable the transfer of information to the U.S. and the use and disclosure of information about you, including personal data, as described in this Policy.
- Lawful Basis for Processing.
On certain occasions, we process your personal data when it is necessary for the performance of a contract to which you are a party, such as to provide the Services to you. We may also process your personal data to respond to your inquiries concerning our products and services.
On other occasions, we process your personal data where required by law. We may also process your personal data if necessary to protect your interests or the interests of a third party.
Additionally, we process your personal data when necessary to do so for fraud prevention, improving our network and services, and marketing our services to advertisers and publishers; where these interests are not overridden by your data protection rights.
If the processing of personal data is necessary and there is no other lawful basis for such processing, we will generally ensure that consent has been obtained from you. You have the right to withdraw your consent to processing of personal data at any time.
PlayX Game Studios and its affiliated Studios (as defined below) transfer certain personal data to the U.S. and participate in and have certified their compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. PlayX Game Studios and the Studios are committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework visit the U.S. Department of Commerce’s Privacy Shield List, available at: https://www.privacyshield.gov/list. “Studios” means collectively Firecraft Studios, Inc., Peoplefun, Inc., Redemption Games, Inc., and Word and Sudoku Games LLC.
PlayX Game Studios and the Studios are responsible for the processing of personal data they receive under the Privacy Shield Framework and subsequently transfer to a third party acting as an agent on their behalf. PlayX Game Studios and the Studios comply with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, PlayX Game Studios and the Studios are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, PlayX Game Studios and the Studios may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In compliance with the Privacy Shield Principles, PlayX Game Studios and the Studios commit to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact us at [email protected] We will attempt to answer your questions and satisfy your concerns in a timely and complete manner. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you.
If your complaint is still not resolved through these channels, under certain conditions, more fully described on the Privacy Shield website here: https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
- Specific Provisions for California Consumers
These additional provisions for California consumers apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out, and requires “businesses” collecting or disclosing personal information to provide notice and a means to exercise those rights.
- Categories of personal information collected in the preceding 12 months
- Business purpose for collection
- Third parties with whom we may share your information
Right to Know and Right to Delete
For any of the personal information described above, you can request to know what personal information we collected, disclosed, used and sold, and request that we delete your personal information at any time.
To exercise your right to know and right to deletion, please submit a request by:
Emailing [email protected] with the subject line “California Rights Request.” We will need to verify your identity before processing your request. To verify your identity, we will generally require the matching of sufficient information you provide us to the information we maintain about you in our systems. In certain circumstances, we may decline a request to exercise the right to know and the right to deletion, particularly where we are unable to verify your identity.
Upon verification of your request, we will delete (and direct our service providers to delete) your personal information from our records, unless retaining the information is necessary for us or our service providers to complete the transaction with you, detect security incidents or fraud, fixing errors, exercise free speech or another right provided by law, comply with legal obligations, or other internal and lawful uses.
Right to Opt Out of Sale
CCPA gives you a right to direct a business that sells your personal information to stop selling your personal information and to refrain from doing so in the future. We do not sell any of your personal information and will require our service providers not to sell your personal information.
You also have the right not to be discriminated against for exercising any of the rights listed above.
If you are a California resident seeking to exercise your rights under the CCPA or have any questions or concerns, please email us at [email protected] In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf where (i) you provide sufficient evidence to show that the requestor is an authorized agent with written permission to act on your behalf and (ii) you successfully verify your own identity with us.
We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
- Changes to This Policy.
We may update this Policy to reflect changes to our data and information privacy practices. If we make any material changes we will notify you by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this Policy for the latest information on our privacy practices. Please note that if PlayX Game Studios needs to adapt the policy to legal requirements, the new policy will become effective immediately or as required.